Your Payment, Order & Drafting
Once you have completed your instructions and placed your order, you may understandably want the process to get underway. This page explains why drafting does not always begin immediately and how you can ask us to start sooner.
Why is there normally a 14-day wait?
When you buy a service online, consumer cancellation arrangements normally give you a 14-day period in which you can change your mind.
Wise Wills did not invent this waiting period. Our normal process takes account of the consumer cancellation rules that apply to services purchased online. Guidance for providers of unregulated legal services explains that a business will normally wait before supplying the service unless the consumer asks for the service to begin during the cancellation period.
Because preparing a personalised Will involves work based on your individual instructions, we normally allow the 14-day cancellation period to pass before beginning substantive drafting. This respects your cancellation rights and avoids beginning personalised work before the position has been made clear.
For many customers, waiting for the normal period will not be a problem. But if you have completed your instructions, made your decision and would simply prefer us to begin sooner, you have another option.
Your Last Will and Testament Is Confirmed
Once your order has been accepted, your purchase of a Wise Wills Last Will and Testament is confirmed.
We will confirm that we have received your payment and Will instructions. Your order is securely recorded and accepted into the Wise Wills drafting process.
The 14-day cancellation period does not mean that your order is uncertain or that you have simply paid for a place in a queue. Your order has been accepted, and Wise Wills is committed to providing the Will-writing service you have purchased in accordance with your instructions and our terms of service.
The normal 14-day period simply affects when personalised drafting work would usually begin.
Expedited Drafting — at no additional charge
Expedited drafting is available at no additional charge and allows the normal Wise Wills process to begin sooner, without waiting for the full 14-day period to pass.
The only difference is that, at your request, the normal 14-day cancellation arrangements are altered to allow us to begin drafting your Will sooner.
Before you make that request, we will clearly explain what it means and how it may affect your cancellation rights. You can then decide whether you would prefer to follow the normal process or ask for drafting to begin sooner.
There is no additional charge for expedited drafting.
Expedited does not mean rushed
Expedited drafting does not mean a rushed Will, a simplified Will or a reduced level of service. It simply removes the unnecessary wait before the normal drafting process can begin.
The same careful process applies whether you choose the normal process or request expedited drafting. Depending on your requirements, the finished document may be a Single Will or Mirror Wills, prepared through the same drafting and review process.
What happens once drafting begins?
- We consider your instructions. We review the information you have provided and prepare your first draft.
- Your draft is securely emailed to you. It is clearly identified as a draft for you to read and check carefully.
- You can ask questions and request alterations. You can reply with corrections, additions or questions.
- Further drafts are prepared where necessary. It may take two or three drafts, or sometimes more, to make sure the wording properly reflects your wishes.
- Your final Will is prepared. Once the wording has been agreed, the completed Will is prepared and supplied to you with the appropriate signing instructions. For Mirror Wills, you will receive two separate Last Wills and Testaments — one for each person. Each Will is a separate legal document and must be checked, signed and witnessed separately in accordance with the signing instructions provided.
For more information about the consumer protection guidance relevant to unregulated legal services, see the government guidance.